theorder.co.uk : Mobile Phones
Celebrating 17 Years on the internet


3O2OrangeSim FreeT-MobileVirgin MobileVodafone
  UK Sales Enquiries: 0117 330 2277 Mon - Fri 9am - 5.30pm
 
Terms and Conditions
Contents

Applicants
Placing an Order
Secure Ordering
Privacy Policy
Pricing
Free Gifts
Contract Phones
Specifications & images
Payment
Availability
Delivery
Guarantee/Warranty
Insurance
Returns
Distance Selling Regulation
Our Rights
Your Obligations
Cancellation Fees
Links
Customer Complaints
 
 
Applicants
Orders can only be accepted from residents within the United Kingdom (UK) & from persons over the age of 18.
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Placing an order
We believe that buying your new mobile phone should be as simple & stress-free as possible. Our online shop is open to suit your needs, 24 hours a day, seven days a week - you won't get that from the high street stores !

The following terms & conditions are purely for your protection & peace of mind. If you are unsure as to any of the contents then please feel free to contact us where your questions can be answered by one of our highly trained members of staff.

Most orders are despatched either same day or within 2 working days, dependant upon stock availability & the information that you provide to us. For more information please read our Delivery terms & conditions

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Secure ordering
All card details received via our website are verified by the Lloyds TSB Cardnet scheme. This ensures optimum safety to you & retailers to protect everyone against the illegal use of lost & stolen cards.
Feel secure, we use the very latest data encryption for safe online shopping
We abide by stringent protocols to gain approval from shopsafe.co.uk
For 100% secure online shopping we utilise digital encryption with a certificate from THAWTE. To view the certificate at any time double click on the padlock icon found at the bottom of your browser (on the secure pages only), this can be accomplished at any stage during the secure pages process.
 
 
Privacy Policy
In order for us to process your application it is necessary to obtain personal data. This data is stored in accordance with the Data Protection Act 1998.

Your personal information will not be passed on to third parties except when a credit check is required to obtain a contract mobile phone. In this case your data will be used by The Order Co UK.Ltd and the required network/service provider.

Where fraud is suspected we may pass on such information to help track down fraud attempts.

We may from time to time send you promotional information and offers. If you do not wish to receive any promotional information from ourselves you may e-mail us at any time

We do not store credit card information nor do we share customers details with any 3rd parties.
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Pricing
The price you see is the price you pay, all pricing on this website already includes VAT at 20% and delivery for contract phones to UK addresses.

Although we endeavor to keep our pricing up to date and accurate we cannot be held responsible for any human errors made. We reserve the right to withdraw any offers at any time.

The prices represent an offer of sale of the goods and are not contractually binding until the order has been processed & the goods despatched. If you are unsure about any pricing or feel that there is an error then please contact us.

We reserve the right to change the price of any item on this website at anytime without prior notice. If an offer should end or a price change should occur before your order has been completed then we shall notify you accordingly of the situation.

We cannot guarantee prices for orders placed at the end of the month. If your deal is subject to a price change we will notify you

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Free Gifts

Some Free gifts, like accessories and standard bluetooth headsets are shipped with the phone (does not include 'Cash Back') . In the event that your phone is returned to us you must also return any free gifts in their original condition and packaging.

Other free gifts are shipped 28 days after your new phone has been shipped

Free gift timescales, and individual t's & c's are shown with eah individual deal.

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Contract mobile phones
All contract mobile phones are subject to a minimum 12 month period, some contract lengths may be longer but are specified in detail. If the specified contract length is longer you must stay connected to the network for this time.

A credit check will be carried out if a request for a contract connection is made. All applications are subject to status. By ordering a contract mobile phone you are authorising us to carry out a credit check on your behalf with the relevant network concerned. Additional proof of identification may be required to connect any customer to a 12 month contract.

On occasion the applicant may be asked for a security deposit to connect to the network. If this is the case we will notify the applicant accordingly.

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Specifications & Images

Mobile phone specifications are subject to change without any notice. All specifications are supplied directly from the handset manufacturers and we therefore take no responsibility for errors or omissions.

Images displayed on this website are for illustration purposes only. Phone colours are subject to availability and may be subject to change. If you require a specific phone colour then you must specify the required colour in the 'Additional Information' section of the checkout page.

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Payment

Payment of goods can be either via credit or debit card. We accept Mastercard, Visa, Delta, & Maestro cards.

We only accept Visa Electron cards for sim free & O2 Upgrade Applications

Card details must be in the applicants name and registered to the applicants home address.

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Availability

All products and services displayed on this web site are subject to manufacturers availability and may be subject to change at any time without prior notice. If you order a product and it is out of stock we shall notify you as soon as the situation arises via e-mail or telephone.

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Delivery

Please see our delivery page

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Guarantee

Please see our returns and warranty information page

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Insurance

We offer additional insurance through PhoneAssure who are underwritten by Lloyds of London. The first 3 months are absolutely free & then £4.99 per month via direct debit from thereon. You can cancel the insurance at any time.

Click here for further information

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Returns

Please refer to our returns and warranty information page

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Distance Selling Regulation Act 2000


Please refer to our returns and warranty information page

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Our rights

We reserve the right to change our website at any time without prior notice. Handset specifications & software versions may alter as per manufacturers specifications. All images & illustrations within our website are for illustration purposes only, handset colours may vary.

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Your obligations

By ordering a handset from our website, you are agreeing to our terms & conditions & also the networks terms & conditions. Automated e-mail acknowledgements from us do not constitute the acceptance of your order, either by us (The Order co.uk Ltd) nor the associated network. You are agreeing that your order will be treated as an offer of sale of the goods & shall not be deemed to be accepted until the goods are ready for despatch to you the customer.

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Cancellation Fees

Please see our returns and warranty information page

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Links

We may have included within our website, links to other website's. Please note that we do not accept any responsibility for the availability or the content within those sites.

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Customer Complaints

Any customer wishing to complain about any of our services may do so by by e-mailing us. All complaints shall be dealt with both immediately and amicably, and resolved in the shortest possible time permitting.

If you prefer to do so in writing then please send all correspondence to the address below.

Customer Services
The Order co uk Ltd
Network House
PO Box 378
Market Drayton
Tf9 9AJ

This does not affect your statutory rights as a consumer

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