We no longer sell pay monthly contracts directly. All our pay monthly deals are sold via affilate networks. You will be repsresented with a chance to read the individual terms & conditions before you purchase your chosen handset.
- All Networks
Be sure that
it is an upgrade you require and you have chosen the
correct handset before requesting an upgrade.
The networks do not operate a returns policy for customers
who upgrade as it is the customers responsibility to
choose the correct handset in the first place. Therefore
we are unable to cancel upgrade requests with any network.
Sim Free Handsets
free handsets are not covered by any
14 day return policy. You may only return your handset
to us under the Distance Selling Act, unused and
as new in it original packaging within 7 days of purchase.
The day of despatch is counted as day 1.
Business sales are not covered by the diatance selling act and cannot be returned unwanted.
Sim Free Handsets
We do not charge any cancellation fees. However, If you decide to return a handset you will be resposible for the return postage and will be refunded the full amount minus our original postage fees.
Non faulty sim free phones will not
be accepted after 7 days and returned to the customer at the customers cost.
Handsets 28 Day replacement - Upgrades & Sim Free
your handset is found to be faulty within
28 days from connection you may return
it to us for replacement. It is important
that we receive the handset complete
with it's original packaging and mains
charger within 28 days of initial shipment.
The day of despatch is counted
as day 1.
outside this period (see
When returning faulty handsets be sure to enclose you postage receipt so that
we may refund your postage. Please use Royal Mail special delivery.
We regret that damaged handsets that have been used cannot be replaced and you
your manufacturers warranty.
Month Manufacturer Warranty
phones are covered by the 24 month
manufacturer Warranty (apart from clearance handsets, which are 12 months). If you have
a problem with your phone within
this period you may take it to an
authorised service centre or ring
the manufacturer for service or repair
without charge (please ensure to
take your receipt as proof of purchase).
operate a pick and repair service
which is free of charge. Click here for
a manufacturer list or here for
a list of authorised service centres.
Orange Customer Services
0800 286 286
T-Mobile Customer Services
0845 412 5000
O2 customer services
08705 860 860
07836 191 191
0845 6000 600
3 Customer Services
08707 330 333
may have different returns and repair
policies. Some manufactures may pick
up your faulty phone, repair it and
return it to you. Some repairs
may only be carried out by an authorised
0207 4580 026
0844 209 0611
0870 120 8340
08705 33 44 11
01753 667 000
01753 883 080
01753 218 960
01473 733 200
0870 873 5454
0871 641 2130
0845 045 5555
08705 159 159
08709 009 070
0870 726 7864
01603 269 950
0808 238 9835
08705 237 237
To find your nearest
service centre contact your phone manufacturer
Selling Regulation Act 2000 - Referred to
by us as DSR
free/offline handsets may only be returned if they
back to us within 7 days from receipt to you & they
have not been used in any aspect, whether that be by
way of voice calls/MMS or text messages. Handsets received
after this date or those that have been used shall
be returned at your own expense. Where a refund is
sought we reserve the right to charge the initial cost
of delivery. We will not charge for the initial costs
of delivery where the product supplied was not of satisfactory
Business sales are not covered by these distance selling regulations.